FAQ

Do you have Social Media? 

Yes, we have Facebook:

https://m.facebook.com/p/Melbourne-Duplications-PerfumesCandles-100084701685483/

We are in the process of appealing our IG account. It will be back soon!  

How do I contact you?
Please email info@thedupespot.com.au and we will get back to you as soon as we can.

What are Shipping costs and times?
The Dupe Spot offers Shipping Australia wide for $10.95.

Depending on your location we use Australia Post or Sendle as our delivery partners. 

Please allow us 48 hours to pick and pack your order. Once your item has been shipped, please allow 7-10 business days. It all depends on our delivery partners on how long it gets to your location.

Sendle says my parcel has been delivered and it hasn't what do I do?
Please note sendle's advice via link The delivered parcel can’t be found – Sendle Support AU

You can contact Sendle direct via support@sendle.com 

Do you ship to New Zealand?
Yes we do! Prices and offers are in AUD.
              
           

Do you ship international?
Sorry at this stage only Australia and New Zealand.

What payment methods can I use?
We accept payment via; VISA, MasterCard, Paypal (pay in 4 available through Paypal). Unfortunately, we don’t accept cheques or money orders.

What is a duplication designer inspired fragrance?
A duplication Inspired by fragrance smells  close to the original but are sold at a fraction of the price, while we strive to provide the closest match we are not responsible if you have a difference of opinion so please keep this in mind when purchasing as with any duplications.
Legally we are not allowed to say we sell the same exact perfume, and we can’t use their brand names as our own, that is why we list our products with the words 'Duplication of' and are identified by numbers.
Please be aware that it is not possible to replicate an exact copy of a designer fragrance.

Can I change or update my online order once order has been placed?

As we do our best to get your orders out to you as soon as we can, we generally dont allow any changes or add on's to orders once placed. 
We cannot guarantee a change of order after the order is placed so please select your items carefully.

Do we offer refunds?
Subject to the rights granted to you under Australian Consumer law all perfumes are considered final sale. Due to the made to order nature and health and safety reasons returns are not accepted.  We dont accept returns based on change of mind or differences in personal opinion. Our perfumes are sold as duplications and priced as such not the original creations, they are as described. 

We suggest trying our 10ml sizes where possible if you are unsure if the products will be for you. Please consider these terms when ordering.

If an items is received damged or faulty please contact the team to discuss the process of getting this replaced for you which may involve us getting the item sent back to be inspected /fixed by our team.

 Can I track my order?
Yes, once your order has left our warehouse you will receive an email (please ensure you enter your email at checkout) with a tracking number and a link to the Australia Post or Sendle website.